Responsible Gambling Policy for rocketplaycasino-australia.org

At rocketplaycasino-australia.org, home of Rocket Play Casino Australia and Rocket Play Casino Online Australia , we are dedicated to providing a fun and entertaining gaming environment while promoting responsible gambling practices. We understand that for some individuals, gambling can become problematic. Our Responsible Gambling Policy outlines our commitment to preventing gambling-related harm and providing tools and support to help our players maintain control over their gaming.

1. Our Commitment to Responsible Gambling

We are committed to:

  • Preventing Underage Gambling: Strictly enforcing age verification to ensure no one under 18 (or the legal age in their jurisdiction) can access our services.
  • Protecting Vulnerable Players: Identifying and assisting players who may be at risk of developing gambling problems.
  • Ensuring Fair and Transparent Gaming: Providing clear rules, accurate information, and fair gameplay outcomes.
  • Providing Tools for Control: Offering a range of self-help tools and resources to empower players to manage their gambling habits.
  • Promoting Awareness: Educating our players about responsible gambling and the risks associated with excessive play.

2. Age Verification

It is illegal for anyone under the age of 18 (or the legal age of majority in your jurisdiction) to gamble. We employ robust age verification procedures during registration and may request additional documentation to confirm a player's age. Any account found to belong to an underage individual will be immediately closed, and any winnings confiscated.

3. Maintaining Control – Tools for Responsible Gambling

We offer various tools to help you manage your gaming activity:

  • Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. Once a limit is reached, you will not be able to deposit until the period resets.

    To set a deposit limit, please visit your account settings or contact our customer support.

  • Loss Limits: Set a maximum amount you can lose over a specific period (daily, weekly, monthly). This limit applies to your net losses (stakes minus winnings).

    To set a loss limit, please visit your account settings or contact our customer support.

  • Wagering Limits: Control the total amount you can wager within a defined period (daily, weekly, monthly).

    To set a wagering limit, please visit your account settings or contact our customer support.

  • Session Limits / Reality Checks: Set a time limit for your gaming sessions. A "reality check" pop-up will appear at pre-defined intervals (e.g., every 60 minutes) to remind you of your session duration, winnings/losses, and give you the option to continue or log out.

    To set a session limit or reality check, please visit your account settings or contact our customer support.

  • Self-Exclusion: If you feel you need a break from gambling, you can self-exclude yourself from our services for a specified period (e.g., 6 months, 1 year, 5 years, or permanently). During self-exclusion, you will not be able to log in, deposit, or play on our site. Your account will remain closed until the self-exclusion period has expired.

    To activate self-exclusion, please contact our customer support team who will guide you through the process.

Please note: Increasing or revoking a limit usually takes a cooling-off period to become effective (e.g., 24 hours to 7 days), while decreasing a limit typically takes effect immediately.

4. Recognizing Problem Gambling

Gambling should be a form of entertainment, not a way to make money. If you are concerned about your gambling habits or those of a loved one, consider these questions:

  • Do you spend more money or time on gambling than you intended?
  • Do you chase losses, trying to win back money you’ve lost?
  • Does gambling interfere with your work, studies, or personal life?
  • Have you tried to stop gambling but been unable to?
  • Do you feel restless or irritable when you try to cut down or stop gambling?
  • Are you borrowing money or selling possessions to gamble?
  • Are you hiding your gambling from family and friends?
  • Do you gamble to escape problems or feelings of anxiety/depression?

If you answered yes to several of these questions, you might be experiencing a gambling problem.

5. Seeking Help

If you are concerned about your gambling or know someone who needs help, we strongly recommend seeking professional assistance. There are numerous organizations dedicated to supporting individuals with gambling problems.

Here are some reputable resources:

6. Parent/Guardian Controls

If you are a parent or guardian concerned about protecting minors from online gambling, consider installing internet filtering software. These tools can prevent access to gambling websites. Examples include:

7. Contact Us

Our customer support team is trained to assist you with responsible gambling tools and resources. While they cannot offer personal advice regarding gambling problems, they can help you implement limits, activate self-exclusion, and direct you to professional support organizations.

If you need assistance with responsible gambling, please contact us at:

Email: responsiblegaming@rocketplaycasino-australia.org

We are here to help you enjoy your gaming responsibly.